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- 31 Jul: Exness unresolved 6-month fund freeze on account 470...
31 Jul: Exness unresolved 6-month fund freeze on account 47051351
Account ID:47051351, He Xinchao. $9,394 locked by Exness for over 6 months since Jan 21 2026, withdrawal still unavailable on 31 July. Endless document loops, review suspended due to auditor’s address misreading error, all follow-up appeals ignored. All funds are legally sourced and trades fully compliant. Exness deliberately delays fund release with flawed compliance process, terrible after-sales service. Avoid this broker.ExnessI am filing this complaint on 31 July 2026 regarding my account ID 47051351 with a locked balance of $9,394. My account was placed under continuous source-of-funds review right after my deposit on 21 January 2026. For nearly six months, I fully cooperated with every document request, including ID, bank statements, employment contracts and video verification.The whole process was unnecessarily prolonged by a basic human error from Exness audit staff. On 11 June, the reviewer misread the residential address on my contract and wrongly halted the approval progress. I had to contact support repeatedly to correct this mistake, which caused further unnecessary delays.I have submitted multiple formal appeals through emails and back-end tickets since June 23. Every time the customer service promised follow-up feedback, yet no concrete solution or reply was delivered afterwards. Up to today, the withdrawal restriction is still active.I solemnly guarantee all my capital sources are legal and traceable, and all my trading behaviors strictly abide by Exness terms. I urge Exness to fix the previous review error immediately, lift all limitations and fully process the $9,394 withdrawal without any more delays. If the platform continues to stall this case, I will escalate complaints to relevant regulators and all trading community platforms.