Dear Myfxbook Support Team,


I hope you are doing well.


I am experiencing an issue with my MetaTrader 5 account connection on Myfxbook.


Both Track Record and Trading Privileges are successfully verified and shown as green on my account. However, when I go to the Settings → Connection section, there is no active connection status displayed, and the account does not appear to be properly connected online to MetaTrader 5.


Additionally, there is no “Connect” button available in the Connection tab.


Please note that I have already:


Entered the correct account numberEntered the correct investor passwordSelected the correct broker and serverConfirmed that the investor password is active on my MetaTrader platformSince Trading Privileges are verified, I assume the credentials are correct. However, the account does not update properly and seems unable to maintain an active connection.


Could you please investigate this issue and advise on what might be causing the problem?


Thank you very much for your assistance.


Kind regards,Manasoft