Nova Funding
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Overall
Update 01/03/2024: Nova have now paid the payment that is missing. I've upgraded them to a 3. If they continue to pay and get better at it, I will further upgrade them.
Overall
Inconsistent in paying out
Okay, I have a mixed experience with Nova Funding. I currently have two accounts with them.
The first account I applied for payout on January 10th ( yes over a month ago! )
I received a Payout Approval from Peter in Payouts the very next day!
And then nothing, no money no communication, account in review.
So I chased it on January 16th, then January 17th.
I did get a little confused with the communication as the second account I had was breached on consistency.
I then checked back with them on January 25th and just got an auto response from the payouts team.
So I emailed support and copied Payouts on January 29th and got Juliet, who said she would pass it to the finance team and get back to me ASAP.
I chased this communication on February 1st and Juliet again responded and apologised for the delay and said they would get back to me ASAP.
I then waited till February 14th and emailed once more with the details and Henry in support said he would pass it on to finance.
I have still not had payment, nor a new account to trade, which is obviously stopping me from making more profit on the account.
Now, on the other account, after I got a new account for the consistency breach, I applied for payment on February 6th and it was all done and paid for within 5/6 business days as advertised.
There is a chance that they are delaying payments in an attempt to "balance the books" or their back office systems are just not up to scratch.
So, I'm scoring Nova Funding a 2/5 as this has caused me a lot of unnecessary time and frustration.
I will amend this if their back office systems improve and they get on top of their payments.
